Transaction Failed Correct Card Info and Try Again

Why Did My Payment Fail?

If you're having trouble processing a payment, be sure you've updated the app and yous've tried these app troubleshooting tips. If y'all're even so having trouble, contact united states of america for help with a specific transaction.

Declined Cards

Place Fault Messages

If a card is declined in the Square app, you'll run across ane of the following errors:

• "Declined. Carte has expired. Please employ a unlike card."

• "Declined. Please use a different card."

• "Declined. Please have cardholder call issuer earlier retrying transaction."

• "Declined. Please verify the card number, expiration appointment, CVV and Goose egg code."

Confirm Personal Information and Settings

We're not given an exact reason a card is declined. If your customer has confirmed their card is valid and the transaction even so declines, they should contact their card-issuing bank for more than information.

For manually entered transactions, Square requires 100% accuracy. The information entered must friction match the payment card exactly. If your customer has recently moved, the billing ZIP code entered may be outdated. If you're manually entering a third-party gift card, the customer may need to contact the bill of fare issuer to register the card with a billing address, which is required to manually enter whatever carte du jour.

If your Apple device is set to the wrong calendar, it tin can result in declined cards. Follow these steps to cheque your calendar:

1. Tap Settings > General > International > Calendar.

2. Select the Gregorian calendar.

3. Log out and log back into the Square app.

Note: Declined cards may result in pending charges on your customer'south banking company statement. Square immediately sends the void notification, just it may take the bank a few business days to remove the charge.

Verify Payment Data

A card's numbers will turn red if the information entered is incorrect. Verify with your customer that the information yous're entering is valid.

Abolish Transactions

If you accidentally charge the incorrect amount, you tin cancel the payment by tapping the X in the top-left corner of the signature screen. Yous can require a passcode to cancel transactions.

Connect to a Wi-Fi Network

Square requires an agile Internet connection to process payments. This can be either a Wi-Fi connection or a data service (such as 4G, 5G or Border). Choose Wi-Fi over your cellular network for a faster processing experience with Square.

To do so:

• Mobile devices display a listing of Wi-Fi networks in range. Tap a network and, if necessary, enter the countersign to join.

• If no Wi-Fi networks are available, your device may connect to the Internet over a cellular data network (EDGE, 4G or 5G.) You tin foreclose your device from using cellular data in Settings.

E'er cheque that y'all have a strong network connexion before attempting to procedure a payment. Payments tin fail if the connection is not strong enough.

Annotation: If you lose net connectivity, yous can enable Offline Fashion to accept swiped card payments. When operating in Offline Mode, there is additional risk with any payments you accept.

If you accept Cash or Other Tender without an cyberspace connexion, yous may run across a listing of uncompleted payments in-app. The payments volition be recorded when Wi-Fi or data service is restored. This only applies to Cash or Other Tender processed with the Square app.

Missing or Fractional Transactions

If you procedure a Square Gift Card payment and the residual doesn't cover the full amount of the sale, you'll demand to click Done from the signature screen to proceed on to procedure the entire sale corporeality. If you don't procedure the entire auction amount, the sale will be voided.

Awaiting Charges

If a payment is canceled, interrupted, or declined, your customer may run into a pending charge on their bill of fare statement. Information technology may expect like the accuse has posted to their business relationship, but it should autumn off later on a few concern days. Square sends a void notification to the bank equally soon every bit a payment becomes voided. Information technology'due south and then up to the banking concern to release whatsoever concord on the cardholder's funds.

If the transaction does not show upward in your payment history, but appears on a customer's card statement, this is a sign that your customer is seeing a awaiting transaction and not an actual accuse.

Confirm Successful Payments

To double-check the success of a payment:

• If yous're collecting signatures, a payment is not completed until you've passed the signature and confirmation screen and candy the full amount of the auction.

• If there is a remaining residue on a transaction, it will need to exist processed for the unabridged auction to be successful.

• Offline Mode payments will complete if you regain net connectivity within 24 hours, assuming the card does not decline.

• If your payment was successful, Square will send you a notification email (east.g. "Foursquare Payment #123456").

• Confirm a successful transaction past checking Transactions within the app or your payment history in your Square Dashboard. If a transaction is non completed, it volition announced in your Transaction Status report.

If you take questions about transfers, check out these troubleshooting tips.

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Source: https://squareup.com/help/us/en/article/5082-why-did-my-payment-fail

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